Refund Policy

A legal disclaimer

Last updated: December 2025

This Legal Disclaimer applies to your use of the Neuromade website and marketplace (the “Platform”) and should be read together with Neuromade’s Terms and Conditions and Privacy Policy.

1. No professional or legal advice

• The content and information provided on the Platform (including any blog posts, guides, or resources) are for general information only.

• Neuromade does not provide legal, financial, medical, or professional advice. You should consult a qualified professional for advice tailored to your situation.

2. Marketplace nature and third‑party content

• Neuromade is a marketplace where independent Sellers list and sell their own products. Products, descriptions, photos, and other content posted by Sellers are created by those Sellers, not by Neuromade.

• Neuromade does not independently verify every listing and does not guarantee the accuracy, completeness, or reliability of any Seller‑provided information.

• Any views or opinions expressed by Sellers or Buyers on the Platform are their own and do not necessarily reflect the views of Neuromade.

3. No guarantees about products or outcomes

• Neuromade does not make any guarantees or warranties about any product or service sold by Sellers through the Platform, including its quality, safety, legality, fitness for a particular purpose, or suitability for your needs.

• Use of any product or service purchased through the Platform is at your own risk. You are responsible for reading all labels, instructions, and warnings that accompany the product, and for checking any relevant allergies, dietary restrictions, or sensitivities (especially for food or skincare items).

4. Health, safety, and food‑related items

• Some Sellers may offer food, baked goods, or other items that can affect your health. Neuromade does not oversee food preparation, storage, or handling, and cannot guarantee that any item is free from contaminants, allergens, or cross‑contamination.

• It is your responsibility to review ingredients and consult the Seller if you have questions about allergens, dietary requirements, or health implications.

• If you have any medical condition or concern, seek advice from a qualified healthcare professional before consuming or using any product.

5. No guarantee of availability or error‑free operation

• Neuromade aims to keep the Platform available and functioning, but does not guarantee uninterrupted, secure, or error‑free access. The Platform may be unavailable from time to time due to maintenance, technical issues, or reasons beyond Neuromade’s control.

• Neuromade does not warrant that the Platform will be free from viruses, malware, or other harmful components, although reasonable measures are taken to protect users.

6. Limitation of liability reminder

• To the maximum extent permitted by law, Neuromade is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill arising out of your use of the Platform or any products or services obtained through it.

• Any liability Neuromade may have is subject to the limitation of liability section set out in the Terms and Conditions, including the monetary cap stated there.

7. Changes to this disclaimer

• Neuromade may update this Legal Disclaimer from time to time. When changes are made, the “Last updated” date at the top will be revised.

• Your continued use of the Platform after any changes are posted means you accept the updated disclaimer.

Refund Policy 

Last updated: December 2025

Neuromade is an online marketplace where independent creators (“Sellers”) sell their products directly to customers (“Buyers”). This Refund Policy explains how refunds and returns are handled on the Platform.

1. General policy

• Neuromade and Sellers generally operate on a no refunds and no returns basis for change‑of‑mind purchases.

• This means that if you simply change your mind, order the wrong item, or decide you no longer want the item, a refund or return is not guaranteed.

• However, refunds, replacements, or other remedies may still be required where consumer protection laws apply (for example, where an item is faulty, unsafe, or not as described).

2. Items that are typically non‑refundable

Because many items sold through Neuromade are handmade, custom, or perishable, they are usually not eligible for return or refund unless required by law. This typically includes:

• Custom or personalized items made specifically for you.

• Perishable items such as baked goods, food products, or items with a short shelf life.

• Digital products that have been downloaded or accessed.

Sellers may choose to offer more generous policies at their own discretion, but are not required to do so except where the law requires.

3. Items that may qualify for a refund or replacement

Subject to applicable laws, you may be entitled to a refund, replacement, or partial credit where:

• The item arrives damaged or defective.

• The item is significantly not as described in the listing (for example, wrong item, major differences from photos or description).

• The Seller fails to dispatch the item within a reasonable time and does not respond to communication.

In these cases, you should contact Neuromade officials, within a reasonable time of receiving (or expected to receive) the item, and provide clear details and photos where possible.

4. How to request a refund or raise an issue

If you believe you are entitled to a refund or replacement:

1. Contact the Neuromade officials directly through the Platform with:

   • Your order number.

   • A description of the issue.

   • Photos, if relevant (for damage, defects, or incorrect items).

2. Allow the Neuromade officials a reasonable amount of time to respond and propose a resolution.

If you and the Seller cannot resolve the issue, you may contact Neuromade at neuromadeofficial@gmail.com with your order details. Neuromade may, at its discretion, review the situation and suggest next steps, but cannot guarantee a particular outcome.

5. Shipping costs and returns (if a return is accepted)

If a Seller agrees (or is required by law) to accept a return:

• The Seller will confirm how and where to return the item.

• Responsibility for return shipping costs will depend on the situation and applicable law (for example, who is at fault and local consumer rules).

• Items should be returned in the condition agreed with the Seller.

Refunds, if approved, are usually processed back to the original payment method. Processing times may vary depending on payment provider and bank.

6. Legal rights

Nothing in this Refund Policy is intended to limit or exclude any rights you may have under Canadian consumer protection laws or the laws of your province or territory. Where those laws provide you with mandatory rights or remedies, they will apply even if they are not specifically mentioned here.