Privacy Policy

Last updated: December 2025

Neuromade (“Neuromade”, “we”, “us”, or “our”) operates an online marketplace where independent creators sell their products to customers. This Privacy Policy explains how we collect, use, disclose, and protect personal information of visitors, buyers, and sellers (“you”).

This Policy is a general overview and does not replace legal advice. Different countries and regions have different privacy laws, and you are responsible for understanding how they apply to you when you use Neuromade.

By using our website and services (the “Platform”), you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information we collect

We may collect the following types of information:

1.1 Information you provide directly

Account details (such as name, email address, password, display name).
Profile details (such as shop name, biography, product descriptions, photos).
Brief disclosure of the seller, and informations that pertains directly/indirectly to selling products
Contact information (such as shipping address, billing address, phone number).
Order information (such as items purchased or sold, order notes, special instructions).
Messages and communications you send through the Platform.
Feedback, reviews, survey responses, or other information you choose to provide.

1.2 Information collected automatically

When you use the Platform, we may automatically collect:

Device and browser information (such as IP address, browser type, operating system).
Usage information (such as pages viewed, links clicked, time spent on pages, referring URLs).
Log data (such as access dates and times, error logs, and performance data).

We may use cookies and similar technologies (such as pixels or local storage) to collect some of this information and to improve your experience.

1.3 Information from third parties

We may receive information from:

Payment providers (for example, payment status, limited billing details, but not full card numbers).
Shipping or courier partners (for example, delivery confirmations).
Social media or other services if you choose to connect or log in through them (subject to their own privacy policies). We are not liable or responsible for any loss, damagel or harm, that may occur once you leave our website or are directed to a third-party site.

2. How we use your information

We may use your information to:

Provide, operate, and maintain the Platform and its features.
Create and manage your account and enable you to buy and sell products.
Process orders and payments, and facilitate shipping and delivery between Buyers and Sellers.
Communicate with you about your account, orders, support requests, updates, and important changes to our terms or policies.
Personalize your experience, such as showing relevant products or recommendations.
Monitor and improve the Platform, including troubleshooting, data analysis, testing, and security.
Prevent, detect, and address fraud, abuse, or other harmful activity.
Comply with legal obligations and enforce our Terms and Conditions and other policies.

We only use personal information for the purposes described in this Policy or as otherwise disclosed to you at the time of collection, where permitted by law.

3. Legal bases (where applicable)

Where privacy laws require a legal basis (for example, GDPR in the EU/EEA or UK GDPR), we rely on one or more of the following:

Performance of a contract (for example, to provide the services you sign up for, or to fulfill an order).
Legitimate interests (for example, to improve our services, prevent fraud, or secure the Platform, where these interests are not overridden by your rights).
Compliance with legal obligations.
Your consent (for example, for certain marketing communications or cookies, where required).

4. How we share information

We may share your information with:

Sellers and Buyers: When you place or receive an order, necessary information (such as name, shipping address, order details) is shared between Buyer and Seller to fulfill the transaction.
Service providers: Third‑party providers that help us operate the Platform (such as payment processors, hosting providers, email services, analytics tools).
Legal and regulatory authorities: When required by law, court order, or to protect our rights, users, or the public.
Business transfers: If Neuromade is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

We do not sell your personal information to third parties for their own direct marketing purposes.

5. Cookies and similar technologies

We may use cookies, pixels, and similar technologies to:

Keep you signed in and remember your preferences.
Understand how the Platform is used and improve performance.
Provide a more personalized experience.

You can usually manage cookies through your browser settings. Disabling some cookies may affect how the Platform functions.

6. Data retention

We keep personal information only for as long as necessary to:

Provide the services you have requested.
Support legitimate business purposes (such as maintaining records, resolving disputes, enforcing agreements).
Comply with legal, tax, or regulatory requirements.

When information is no longer needed, we may delete it or anonymize it in accordance with applicable laws.

7. Security

We use reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Your rights and choices

Depending on your location and applicable law, you may have rights such as:

Access: The right to request a copy of the personal information we hold about you.
Correction: The right to request that we correct inaccurate or incomplete information.
Deletion: The right to request deletion of your personal information, subject to legal and contractual limits.
Restriction: The right to request that we restrict certain processing of your information.
Objection: The right to object to certain types of processing, including direct marketing.
Portability: The right to request that we provide your information in a portable format, where technically feasible.
Withdrawal of consent: Where we rely on consent, the right to withdraw that consent at any time.

To exercise these rights, you can contact us using the details in the “Contact us” section. We may ask for proof of identity and may not be able to fully comply where legal or legitimate business reasons prevent it.

9. Children’s privacy

Neuromade is not intended for children under the age of 19, and we do not knowingly collect personal information from children under 19.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps, such as deleting the information if required.

10. International transfers

Depending on where you are located and where our service providers are based, your information may be transferred to and processed in other countries that may have different data protection laws than your own.

Where required by law, we will take steps to ensure that appropriate protections are in place for such transfers (for example, using contractual safeguards).

11. Third‑party websites and services

The Platform may contain links to third‑party websites, apps, or services (for example, Seller social media, external shops, or resources).

This Privacy Policy does not apply to those third parties, and we are not responsible for their content, privacy practices, or security. You should review their privacy policies before providing any personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Platform.

When we make changes, we will update the “Last updated” date at the top of this page. In some cases, we may provide additional notice (such as by email or a prominent notice on the Platform).

Your continued use of the Platform after any changes take effect means you accept the updated Privacy Policy.

13. Contact us

If you have questions or requests regarding this Privacy Policy or your personal information, you can contact:

Neuromade
Email: neuromadeofficial@gmail.com
Country: Canada (Province of British Columbia)